Your appointments and self-care needs are very important to us. We understand that sometimes unexpected delays can occur, resulting in schedule adjustments. Please review our updated policies below:
Cancellation, Late & Rescheduling Policy
- If you need to cancel or make changes to your appointment, we respectfully request at least 24 hours notice.
- Any cancellation or reschedule made less than 24 hours prior to your scheduled appointment time will result in a $100 cancellation fee.
- If you are more than 15 minutes late, you will only have the remainder of your service time available, and you will be charged for the full duration that was booked.
- We require a credit card to hold your appointment. Cancellation fees will be charged to the card on file. If there is no card on file, or if the payment method declines when charged, we will invoice you for $100, and this fee will be owed before any services can be administered.
- In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services. Proof of emergency will be required.
Refund Policy
- We offer refunds on retail and skincare items within 30 days of purchase. These items must be unused and in their original condition.
- Only regularly priced items are eligible for return. Sale items are FINAL.
- Prepaid services are NON-REFUNDABLE.
- Unused prepaid services may be transferred to a different service offered at The Park Med Spa of equal or lesser value within the first year of purchase. After one year, services are no longer transferable.
